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Cupola Official Web Store

About Shipping/Delivery Method/Payment Method/Returns

[About returns]

・About defective products
Please contact us by email. Please send the product back to us cash on delivery. After confirming the defect, we will exchange it for a new one.
Defective products will be exchanged within one week of receiving your order.

・Sales volume
One or more items per order.
Large orders may not be in stock. We will place an order with the workshop and ship as soon as the stock arrives.

・Return deadline/return shipping fee
Please note that we do not accept any returns or exchanges.

[About payment methods]

Payment Method

・Credit card* [VISA, MASTER, JCB, AMEX]


・Pay Pay/au Pay/Apple pay/Google pay/LINE pay/Rakuten Pay

・Convenience stores (prepaid)

・Bank transfer/Mizuho Bank

Required fees other than the product price ・Convenience store payment fee/bank transfer fee/consumption tax (included in the product price)

・Shipping fee/COD fee/gift shipping fee

Payment period and deadline ・Credit card: At the time of payment (varies depending on the credit card company)
・Bank transfer: Within 7 days of ordering ・Convenience store: Within 3 days of ordering

*Notes when paying by credit card: Credit cards must be in the person's name.
・Payment is only accepted in one lump sum.
・Only credit cards with identity authentication service (3D Secure) can be used. Please contact each credit card company for details such as registration status. We appreciate your understanding in order to ensure safe credit card payment. Please note that you may not be able to use it depending on the issue form.

【postage】

・Shipping fee: 185 yen (Quick post/tracking service available/delivered to mailbox)
・eGift shipping fee: 1,000 yen

[Gift delivery fee]

Shipping company: Yamato Transport
If you order up to 5 days in advance, you can specify a date and time.

Shipping fees are required for each delivery destination.
If multiple deliveries are made to multiple addresses, shipping charges will be incurred for each delivery.

<Estimated delivery date>
We will ship your order within 3-4 business days.
If there is any delay, we will contact you separately by email.
The estimated delivery time is 4-5 days from the date of shipment.

[Delivery date and time]

After your order is confirmed, it will usually be delivered to you within about 10 days.

・For large orders, if there is no stock, we will order from the workshop and ship. Due to the nature of the handmade production, delivery may be delayed. In that case, we will contact you by email, so please understand.

-Please note that there may be some delays depending on the region and date.

[Regarding receipts]

If you need one, please add "receipt" to the order notes in your cart.
If you would like the item to be delivered to a different address than the purchaser, please write the desired address in the notes section of your cart.